Privacy policy

Last Modified: January 3, 2024

This privacy policy includes important information about your personal data and we encourage you to read it carefully.

We appreciate your interest in Thalox AG, its products, and your visit to our website at One of our main priorities is the privacy of our customers and we want to make you feel comfortable with how we use and share your personal information. This Privacy Policy document contains the types of information that is collected and recorded at and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect at

Information we collect If you contact us directly, we may receive additional information about you such as your company name, your name, e-mail address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. This information is needed to get back to you. There is no intent to use this data provided other than to communicate with you about Thalox AG and its products and/or to improve the services we offer as stated below.

How we use your information
We use the information we collect i.e. to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you e-mails
Find and prevent fraud

Log Files follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files could include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information to deliver an as relevant as possible experience to you.

Like any other website, uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

In any shape or form we will not retain personal information in an identifiable format for longer than is necessary. The only exceptions to this are where:

the law requires us to hold your personal information for a longer period, or delete it sooner;
you exercise your right to have the information erased (where it applies) as stated below
and in limited cases, the law permits us to keep your personal information indefinitely provided we put certain protections in place.

GDPR Data Protection Rights
We finally would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – you have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – you have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – you have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – you have the right to request that we restrict the processing of your personal data, under certain conditions.The right to object to processing – you have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – you have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Links to other websites
Our website may contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites‚ so we encourage you to read their privacy statements. We are not responsible for the privacy policies and practices of other websites – even if you access them using links that we provide. We provide links to those websites solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk.

In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.

Third Parties and Social Plugins
Our websites may also contain third-party offers. If you click on any such offers, we will transfer the amount of data required to the appropriate provider e.g. the fact that you found the offer in question on our website and, if applicable, additional information that you have already provided for this purpose on our websites.

On our websites, whenever we use so-called “social plugins” from social networks like Facebook, Twitter and others, we incorporate them in the manner described below. When you visit our websites, social media plugins are deactivated. That means no information whatsoever is transferred to the operators of those networks. If you wish to use one of the networks, click on the appropriate plugin in order to be connected directly to that network’s server. If you have a user account with that network and are logged in at the moment you activate the plugin, the network will be able to detect your visit to our websites and assign it to your user account. If you wish to prevent that, please log off from the network before activating the social plugin. When you activate a social plugin, the network transfers the content thus made available directly to your browser, which incorporates it into our websites. In that situation, data transfers initiated and controlled by the respective social network may also take place. Your connection to a social network, the data transfers that take place between the network and your system, and your interactions on that platform are governed exclusively by the respective network’s data protection provisions. The social plugin will remain active until you deactivate it or delete your cookies. Whenever you click on the link to an offer or activate a social plugin, your personal information may be transferred to providers in countries outside the European Economic Area that, from the standpoint of the European Union (“EU”), do not guarantee an “appropriate level of protection” meeting EU standards for processing personal information. Please keep these circumstances in mind before you click on a link or activate a social plugin, thereby causing your data to be transferred.

Analysis of personal data and use of tools
We want the content of our websites to match your preferences as closely as possible, thereby improving what we offer you. To identify especially popular areas of our websites, we use the following analysis tools: Google Analytics and Adobe Analytics.

When we employ these analytics tools, information may be transferred to servers located outside the EU and processed there. Please note the following: From the standpoint of the European Union, the United States does not provide an “appropriate level of protection” meeting EU standards for the processing of personal information in general. However, an equivalent level of protection can be created for individual instances of processing by a company through certification under the EU-U.S. Privacy Shield Framework or other instruments (e.g. the EU’s so-called standard contractual clauses for the transfer of personal data).

If you do not wish us to use the above named analytics tools to collect and analyze information about your visit to our websites, you may permanently object to the practice (opt out) at any time.

We will comply with your rejection by placing an opt-out cookie in your browser. This cookie will only indicate that you have opted out. Please note that, for technical reasons, an opt-out cookie affects only the browser in which it has been installed. If you delete the cookie or use a different browser or device, you will need to opt out again.

Below you will find information about the providers of the analytics tools and the respective opt-out procedures:

When the above technologies are used, cookies on our websites and (in the case of retargeting) on the websites of others register your interest in our products and services. In the process, random identifiers (so-called cookie IDs) are used which are not brought into connection with your name, your address or similar information, even if this information is known to us (e.g. from an existing contractual relationship), unless you have consented to this.

You can manage and deactivate the use of cookies i.e. on the following websites for the technology providers listed there or in your browser:

Your ad choices

During the retargeting process, we may also collect information about your interest in the products and services of our retargeting partners. When these targeting and retargeting tools are used, some data may be transferred to servers located outside the EU and processed there. For legal reasons, the use of tracking and (re-) targeting technologies is sometimes only possible with your express consent – so called opt in. In other cases you can object to the use of such technologies if you wish – so called opt out.

We only use online marketing products with your express consent, which you can grant by clicking on the “Agree” button in the so-called Cookie Information Layer (“Opt-in”). We store this consent in a cookie on your device so that you are not asked for consent again each time you visit our websites, and for legal reasons, also on our servers with the IP address and a time stamp; we delete this information or restrict its processing if you withdraw your consent or 6 months at the latest after your last visit to our websites.

Should you change your mind at any time, you can withdraw your consent. To delete cookies set with your consent when visiting our websites after your consent to these online marketing products is withdrawn, please delete the cookies in your browser.

We may collect your preferences to send you Marketing information directly from us by E-Mail e.g when using our contact us form. We will only do so if you have consented to receiving such marketing information directly from us. We may contact you with targeted advertising delivered online through social media and platforms (operated by other companies) by using your personal information, or use your personal information to tailor marketing to improve its relevance to you, unless you object. We will only share your personal information with recommended third parties for them to contact you with marketing information about their products and services where you have indicated that you would like us to do so. Once shared, the relevant third party’s privacy policy will apply to their processing of your personal information, not ours. If you’d like to opt-out of receiving marketing from a third party after providing your consent, you can do so at any time by contacting the relevant third party directly.

Surely, you have the right to opt-out of our use of your personal information to provide Marketing to you in any of the ways described. Therefore from time to time, we may ask you to refresh your marketing preferences by asking you to confirm that you consent to continue receiving marketing information from us.

Changes to this Policy
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website. We recommend you regularly check for changes and review this policy when you visit our website. If you do not agree with any aspect of the updated policy, you must promptly notify us and cease using our services. This policy was last updated 20th October 2021.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Contact Us / DSGVO Representative
If you have any questions, suggestions or complaints about the processing of your personal information or wish to contact us to amend/update your preferences with Thalox AG please contact the Data Protection coordinator. Data Protection coordinator:

Proliance GmbH
Dominik Fünkner

Leopoldstr. 21
80802 München